Hyundai Torbay wins “Most Improved Dealership Award” at industry event
12th July 2013

Hyundai Torbay Wins National Industry Award
Hyundai Torbay Wins National Industry Award
Hyundai Torbay has taken top honours in the Most Improved Dealership category at the prestigious Motor Trader Industry Awards 2013.  The Barton Hill Road dealership in Torquay scooped the prize for turning around its business performance and for raising staff and customer satisfaction. 
Editor of Motortrader, Curtis Hutchinson, commented, “Hyundai Torbay’s remarkable transformation from a business in decline to a high-achieving success story makes it a deserving winner of the Most Improved Dealership of the Year Award.  In February 2011 Hyundai Torbay’s Managing Director Mark Edgecombe together with Sales Director Simon Bell took on a business that was near to collapse.  they managed to retain and re-motivate staff by introducing much-needed processes in every department from accounts to sales.  This has resulted in healthy sales and financials, marking Hyundai Torbay out as an impressive turnaround business which is punching above its weight.”
Mark Edgecombe, Managing Director of Hyundai Torbay, also commented, “Business is all about people, respect and value your people and they will respect and value your business” “Turning Hyundai Torbay around has required more than just hard work by the management.  We wanted the entire team to play an active role in the business’s new direction which has contributed massively to our ultimate success.  Customer satisfaction is a big driving factor here, and we strive to offer the best service we can.  Winning the Motor Trader Award is the icing on the cake!”
Tony Whitehorn, CEO of Hyundai Motor UK, added, “Hyundai Torbay’s achievements can’t be underestimated.  Winning the Most Improved Dealership award is a testament to the efforts of everyone within the business who has gone to huge efforts to turn the dealership into a successful Hyundai retailer providing a high-quality experience to customers.”
Under its previous name and management the business made substantial losses between 2008 and 2010, exacerbated by low staff satisfaction.  The business was taken over by a new partnership in Feb 2011, posting much stronger results – and returning to profit – in 2011 and 2012.  Staff morale and retention have also been elevated by ensuring everybody’s voice can be heard – no matter what one’s role in the company – and an open door management policy.  
In 2013, Hyundai Torbay has demonstrated its dedication to providing the very best service to its customers by outperforming the Hyundai national average for local market share and sales performance, and customer satisfaction.  

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Article Last Updated 2nd September 2013
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